Frequently Asked Questions
All employees of the Gorinchem GP Post do their work as well and accurately as possible. They work hard to give you the right advice or the best care. However, it is possible that you are not satisfied with the care provided or with our services. For example, about the contact on the phone or the treatment by the GP. We would like to hear from you.
How can you report a complaint?
It is best to discuss your complaint or criticism immediately with one of our employees at the out-of-hours GP service. They are open to your comments. Such a conversation often has a clarifying effect and may already remove the cause of your complaint. Are you unable to come to an agreement with the employee or do you have any questions? Then you can report the complaint via the online complaint form.
Click here to get the complaints formulier.Fever is common in children, especially those under 5 years of age. A child has a fever when the temperature in the body is 38 degrees or higher.
How to measure?
Measure the temperature with a thermometer in the anus (poo hole). This is the most reliable. An ear thermometer is easy, but less reliable. For children younger than 3 months, an ear thermometer is not suitable. The entrance to the ear is still too small to be measured properly.What do you need to do yourself?
If your child has a fever, they usually don’t need to see a doctor. Fever is often a normal reaction of the body to a bacterium or a virus. Give a child with a fever extra fluids. You don’t need to give medication for the fever.
Usually, fever goes away on its own within a week.When should you call your doctor?
But in these situations , you should call the doctor immediately.For more information, visit Thuisarts.nl or download the leaflet My child has a fever
It is not allowed to take photos or videos of employees, general practitioners or other patients in the waiting room.
Furthermore, we ask you to always follow the instructions of our staff. Only then can they ensure that you are helped quickly.
In addition, we think it is important to treat each other with respect at the Gorinchem GP post. Employees and patients need to feel safe. That is why we do not accept verbal or physical violence or other forms of nuisance. We do not allow discrimination, threats or attempts, sexual harassment, alcohol and drugs, weapons and ammunition, and destruction or theft of property at the Gorinchem GP Post.Under the heading ‘health complaints‘ on this website you will find information about many different conditions. There you can read what you can do yourself and when you should go to the doctor.
GPs also recommend www.thuisarts.nl the website for any self-care advice.No, the out-of-hours GP service is only for complaints that cannot wait until the next working day. Contact your own GP for an appointment.
Triage nurses are specially trained to quickly assess how serious your complaint is. So, you can rely on their expertise. In addition, the GP on duty at the Gorinchem GP Post always checks the medical advice.
Would you like to read more about health complaints? That’s possible. On our website you can find a description of the most common health complaints.
If you call the Gorinchem GP Post, you will get a triage nurse on the phone. This assistant is specially trained to quickly determine the severity of the symptoms and determine what care you need.
Especially in case of urgent complaints, it is important that you get the right medical help quickly. We can quickly determine what is needed for you by phone. If you call the Gorinchem GP Post, you will get a triage nurse on the line. She will ask you questions and determine the urgency of your medical problem together with you.
It is not always necessary for you to come to the Gorinchem GP post. Perhaps advice from the triage nurse or the GP over the phone will help you sufficiently. During the phone call, the triage nurse can also assess whether you need priority assistance. Only by planning well can we prevent you from having to wait a long time when visiting the out-of-hours GP service.
Before you call, you can also go through the self-triage on our website. You will decide within 1 minute whether you need to go to the doctor.
This way you can see whether it is necessary to call or whether it might be better to go to your own GP the next day.
The Gorinchem GP Post and your GP exchange medical data. Your own GP will receive a report from us of your complaints and the advice you have received. This information will be in the possession of your GP at 8:00 a.m. the next morning.
No, the Gorinchem GP Post does not provide repeat medication. If you run out of medication, you should contact your own doctor. They can request repeat medication for you.
Only in very acute cases does the GP on duty issue a prescription for medication at the out-of-hours GP service. This amount is then sufficient until the moment that you can go to the consultation of your own GP.There are also certain medicines that the out-of-hours GP service never dispenses.
You must arrange your own transport to the Gorinchem GP post. The GP on duty will only make a home visit if it is not possible for you to come to the out-of-hours GP service for medical reasons.